| Customization: | Available |
|---|---|
| After-sales Service: | Online Support or on-Site Service |
| Warranty: | 1year |
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Q1:What is the delivery time for the machine?
A1:Standard models delivery time is usually 7 - 15 days
Customized models delivery time is usually within 15-30 working days.
Q2:Are the displayed prices final offers?
A2: No, It is a price range. The final quotation depends on the buyer's requirements.
Q3: I don't know which one is suitable for me?
A3:Please tell me your
1) Your materials
2)The desired effect
3)Max size of your material
4) Max marking or cutting thickness
5) Popular cut thickness
Q4:How to install and use it?
A4:Before shipment, we will install, debug and test production in the production plant. And provide training videos and English user manuals for the installation, operation, maintenance and troubleshooting of the machine. When you encounter installation, usage or adjustment issues, we will provide technical guidance via email, fax, phone /Messenger/WhatsApp, etc.
If need we will send one mechanical engineer for machine installation guidance and production debugging. Payment is required depending on different countries and regions.
Q5:How do you provide after-sales service?
A5:You need to confirm with our engineers in the group now what the problem is, and our engineers will check if they can solve it by remote technical guidance. If need we will send one mechanical engineer for machine installation guidance and production debugging.
Q6: This machine has problems within the warranty period. What should I do?
A6:The quality guarantee period is 12 months from the date when the goods arrive at the destination port. Except for man-made damage, we are responsible for providing spare parts free of charge during the warranty period. After the quality guarantee period, if any repair or replacement of parts is required, payment must be made.
Q7 What is the wholesale price?
A7:If you are a wholesaler, distributor or agent, please contact us to obtain wholesale prices.
Q8:Are you a manufacturer or a trading company?
A8:we are a manufacturer company, Combining geographical advantages, we have 11 years of manufacturing and we are also working together with our raw material suppliers developing new items every year, to reduce material cost and offer final discount to customers.
Q9:How do you handle quality control and product inspection?
A9:We implement strict quality control measures and have a dedicated inspection team to ensure all products meet international standards before shipping. Finally we provide clients with production pictures and videos for checking before delivery.
Q10:Can you do OEM/ODM?
A10:Yes, we offer customized solutions for OEM and ODM projects, tailored to meet specific customer requirements and branding.
Q11:May we visit your factory?
A11:We welcome potential clients to visit our factory.Please schedule an appointment in advance to ensure we can provide you with a comprehensive tour.
Q12:Can products be customized?
A12:Absolutely, we can customize our products based on your specifications and requirements.
Q13:What is the MOQ (Minimum Order Quantity)?
A13:The MOQ for our products is [1set], and we are willing to discuss this further for long-term partnerships or special circumstances.
Q14:Do you have a product catalog?
A14:Yes, we have a detailed product brochure that includes technical specifications and high-resolution images. We can provide it upon request.
Q15:Do you have technical specifications for the product?
A15:We can provide detailed technical specifications for every product we offer.
Q16:Can we customize the LOGO?
A16:Yes, we can customize the product with your company's logo, subject to certain design guidelines and approval processes.
Q17:What is your regular packaging?
A17:Standard packing by sea or air
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